CALL CENTER MANAGER WITH TRAVEL INDUSTRY EXPERIENCE
Company: International Voyager Inc
Location: Miami
Posted on: October 19, 2024
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Job Description:
About the Company:
Check all associated application documentation thoroughly before
clicking on the apply button at the bottom of this description.
For over 15 years, more than 33 million visitors and over 500,000
clients have enjoyed our award-winning service here at
International Voyager / CruiseDirect.com. We're proud to say that
we offer responsive, hassle-free vacation planning for global
travelers. We're thrilled to inspire bucket lists, family reunions,
honeymoons, dream vacations and more! Join our growing Inc. 5000
award-winning team, revolutionizing travel planning and online
booking, and begin helping our guests build memories for a
lifetime. Your dream job starts here.
About the Role:
We're currently looking for a Call Center Sales Manager that is
people-minded and solutions focused. As a high-performing Call
Center Sales Manager, you will assist us in meeting our customer
acquisition and revenue growth targets by keeping our company
competitive and innovative. You will be responsible for maximizing
our sales and service team potential, crafting sales plans, and
justifying those to plans to the upper management.
Responsibilities:
--- Achieve growth and hit sales targets by successfully leading a
sales team located around the world selling cruises, insurance,
excursions, pre/post packages, air, ground transportation to new
and existing customers using inbound calls, chats and emails, and
outbound calls, texts and emails
--- Design and implement a strategic business plan that expands
company's customer base and ensure its strong presence
--- Own recruiting, objectives setting, coaching and performance
monitoring of sales representatives
--- Build and promote strong, long-lasting customer relationships
by partnering with them and understanding their needs
--- Present sales, revenue and expenses reports and realistic
forecasts to the management team
--- Identify emerging markets and market shifts while being fully
aware of new products and competition status
--- Identify and implement new CRM, communications and reporting
systems. Experience with CRM systems like HubSpot is preferred.
--- Direct team to provide unsurpassed service by understanding,
anticipating and exceeding customers' expectations
Requirements:
--- BS/MS degree in business administration or a related field
--- Successful previous experience as a sales manager, consistently
meeting or exceeding targets
--- Committed to continuous education through workshops, seminars
and conferences
--- Demonstrated ability to communicate, present and influence
credibly and effectively at all levels of the organization
--- Proven ability to drive the sales process from plan to
close
--- Strong business sense and industry expertise
--- Excellent mentoring, coaching and people management skills
--- Certified Call Center Manager (e.g. CCCM) or equivalent
qualification is a plus
Rewards:
--- Competitive salary commensurate with experience
--- Health and wellness benefits
--- Retirement plans
--- Casual environment
--- Paid time off
--- Free or discounted travel
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Keywords: International Voyager Inc, Homestead , CALL CENTER MANAGER WITH TRAVEL INDUSTRY EXPERIENCE, Executive , Miami, Florida
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