Regional Director of Operations - Hotels Group - Miami

Company: Page Executive
Location: Miami
Posted on: February 2, 2025

Job Description:

• Hospitality Group with properties in key locations around the world
• Company in expansionAbout Our ClientHospitality group with a growing portfolio, and in expansion internationally.Job DescriptionReporting to the Chief Operations Officer, the Regional Director of Operations will be responsible for:
  
  
  • Manage and oversee all operational aspects of the Hotels in the Miami region, including front office, housekeeping, food & beverage, maintenance, and guest services.
  • Develop, implement, and monitor operating procedures to ensure efficiency, consistency, and exceptional guest satisfaction.
  • Lead and supervise hotel managers to ensure operational standards are met across all departments.
  • Work closely with the finance team to drive profitability through cost control, revenue optimisation, and budget management.
  • Monitor and analyse key performance indicators (KPIs), guest feedback, and financial results to ensure the hotel meets or exceeds revenue and profit goals.
  • Develop strategies to increase RevPAR (Revenue per Available Room) and enhance operational efficiencies.
  • Lead, mentor, and motivate a high-performing team of hotel managers and staff.
  • Foster a positive work culture and ensure effective communication across all levels of the organisation.
  • Implement training and development programs to enhance staff skills and knowledge, promoting a culture of continuous improvement.
  • Ensure the highest level of guest satisfaction through the consistent delivery of quality services and the resolution of guest concerns.
  • Actively seek and implement guest feedback to enhance the guest experience and maintain brand standards.
  • Ensure compliance with all local, state, and federal regulations, including health, safety, and labour laws.
  • Oversee hotel safety standards, including guest security and staff protocols.
  • Maintain brand quality standards across all hotel functions, ensuring that the property meets company guidelines.
  • Partner with the Sales and Marketing teams to execute regional promotional strategies, attract new guests, and maintain high occupancy levels.
  • Participate in local industry events and initiatives to represent the company and expand the brand presence.
    
    The Successful Applicant
    • Bachelor's degree in Hospitality Management, Business Administration, or related field (Master's preferred).
    • 8+ years of experience in hotel operations, with at least 5 years in a senior management role.
    • Highly valuable the knowledge of Miami's hospitality market and trends.
    • Proven ability to manage multiple properties in a dynamic environment.
    • Exceptional financial acumen, with experience in budgeting, forecasting, and cost control.
    • Excellent leadership, communication, and interpersonal skills.
    • Ability to thrive in a fast-paced, high-pressure environment while maintaining a focus on guest satisfaction.
    • Good level of English and Spanish
      
      What's on Offer
      • Competitive salary and performance-based incentives.
      • Opportunities for career growth and professional development within a rapidly expanding company.
      • A vibrant, collaborative, and innovative work culture.
        
        
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Keywords: Page Executive, Homestead , Regional Director of Operations - Hotels Group - Miami, Executive , Miami, Florida